Holiday Inn San Jose-Aurola - San Jose (San Jose)

I am not sure this is even the same hotel we stayed in... photo is different. We were downtown San Jose Costa Rica on 5th St., right? Different Bldg

Rooms are small

Comfortable reasonable food nice pool.

A few slight problems with communication as we had no Spanish.

Staff were nice.

Breakfast buffet not good.

We stayed only 1 night but found the cleaness of the hotel perfect and the room really comfortable. Location is just perfect, directly into one of the main roads in the city, with quite some restaurants and bars along the way. If we would have stayed longer I would have tried the gym and swimming pool for sure ..but we had to go.. next time then ;-)

Nothing

Big rooms

Location and the staff on the front desk are not so good

Excellent service, friendly helpful staff, great lovation for museums and shopping. Loved the beautiful Plaza and park outside our door. Great views of city

Not clean So old Not good service Noisy fan in the room and bathroom was not clean

Close to shops and galleries, Vegan friedly food,

Location good. Food good. Room clean and tidy.

Staff didn't speak English that much. It was difficult to pay for room service. Visitors are only allowed for a 70 dollar surcharge / night which is a bit embarrassing for all the three parties. VAT was a hidden cost. Internet was unusable on wireless, a bit better on the lead.

Very, Very disappointed in the hotel and the front desk staff!!! I had a friend who was coming to stay with me. I had to give her name at the front desk as I checked in. I gave the name I know her as, but Costa Ricans have a habit of using nicknames. That's what I used, not thinking it made any difference at all. WRONG! The front desk person insisted that I pay $70 extra as I hadn't gotten her name correct! Meanwhile we road up the elevator with a couple who had checked in just before my friend arrived. No judgements, but the woman was an obvious paid companion shall we say, but since they had checked in together the guy paid the regular room price, while my friend and I paid $70 extra! I was too tired and too outraged to argue, but I will never stay at that Holiday Inn again. What they did was wrong, unfair, judgmental and a slight on my friend. I was very disappointed. Also, the air conditioner did not work when I arrived. They fixed it after 45 minutes, which was OK. But then the shower was luke warm at best. Never got hot. It was too late to complain, but after paying $170 for a room it was outrageous that they had no hot water! Very poor customer service, seedy neighborhood at night, you would not want to be outside the hotel at night. I picked it as I got a deal on Booked.net. Never again Holiday Inn!

Location location

Parking situation is not acceptable for my needs I do not like valet parking it is an inconvenience

Staff

Exchange rate

Good location and view from higher floors

Bed was nice. Hotel was clean, especially for Coata Rica. Location is nice if you want to see downtown San Jose

There is no breakfast included and if you want to buy it it is $15 a person

I was two times at the hotel on the same week. We left to Arenal for two nights. The second one completely perfect. A nice front desk reception gave me all Information that I needed. (Special attention of Tatiana) The room on 12th floor had an amazing view, breakfast was nice, and the neighbourhood safe. Gerardo, the bellboy is extremely gentle.

The first impression was not as good on first contact. A little misunterstood related to my reservation. Quickly solved. Thanks to the profissional front desk manager. The breakfast was great but the waiters keep forgetting to serve coffee. And seem to be not interested on serving. The girls from the buffet were always smiling and giving a nice impression of the service.